Refund policy

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saverio@santillo1970.com.

SECTION 1 - Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

SECTION 2 - Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

SECTION 3 - Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SECTION 4 - European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

SECTION 5 - Refunds
Except in exceptional cases there is no cancellation of the order but the customer will have the opportunity to replace the item by varying size/ model or choosing different items for the same amount of the order, including through the issuance of a coupon.
Santillo cannot take responsibility for items damaged or lost in the return transit.
In any case, the submission of the request by the customer must be approved by Santillo. The refund will take place within 10 working days of receipt of the goods at our warehouse. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@santillo1970.com .
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@santillo1970.com.

SECTION 6 - Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The customer must bear the shipping costs, including all costs of customs clearance, which will be at his expense, for the return of the product, as charged by the postal service or courier chosen by the customer.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.